Information to help you understand what comes next.
Choose the topic that best matches your question or situation.
Choose the topic that best matches your question.
The pages below are designed to answer common homeowner questions and help you identify the appropriate next step.
I Received a Notice
Understand what a Pre-Lien Notice means, what may happen next, and the options available to address your account.
Understanding Your Account
Learn how to read your ledger, scheduled increases, ongoing assessments, interest, and missing payments.
Making a Payment
Review online, mail, and office payment methods, including the $10 online convenience fee.
Payment Plans
Learn how to submit a written payment plan proposal and what happens after it is considered.
Requests to Meet & Confer
Review payments, payment-plan requests, and abatement or waiver of eligible amounts with the Board.
Liens & Lien Releases
General information about recorded liens, file closing, and lien releases.
Payoff / Demand Requests
Information for escrow and title companies requesting payoff figures for a sale or refinance.
Foreclosure / NOD Information
General information about foreclosure-related notices, NOD terminology, and next steps.
Frequently Asked Questions
Quick answers grouped by notices, payments, plans, liens, payoffs, and contacting our office.